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Thread: Big Yellow Gecko - Deliveries

  1. #1
    byglady
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    Default Big Yellow Gecko - Deliveries

    We would like to thank Kirsten for bringing this to our attention, as explained earlier the person who normally packages and arranges the couriering service for us is not available at this present time. Over the last three weeks we have been using the services of somebody else, who was recommended to us by a third party. We obviously will not be using this service again. We were not aware that the geckos where being sent through the royal mail services.
    We will be in contact with all the people this has affected in due course. We apologise for the delay in answering the thread but as we all work full time and have the normally family commitments. As Kirsten stated in her thread, she was contacted the minute we became aware of the problem.
    We are not professional breeders, we are hobbist who always put the welfare of our animals first. We hope to have the continued support of all the people on this forum and the new friends we have made through the various shows.
    We hope this matter can be resolved as quickly as possible and to everyone?s satisfaction, so we can get back to what we love and enjoy which is breeding geckos and meeting new likeminded people.
    Sorry for the long thread. Thank you for your time and understanding in this unfortunate matter.

    BIG YELLOW GECKO

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  2. #2
    Mr. Bubbles
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    Exact quote from Kirsten..........

    i am no longer happy with the excusses given to me by byg, the fact that this has happend countless times before with the packaging being the exact same, with the same excuse being given only a week ago to palomine, who tried to defend you, so acording to her you were aware of it a week ago, and yet you let this same person send out again? i think not, i will not be accepting any refunds as i will be taking this further. if you would be so kind as to supply me with the details of the third party, i will report them direct, rather than the authorities having to go through you first.


    Make up your own minds?
    Last edited by Mr. Bubbles; 29-01-09 at 09:03 PM.
    2.0.0. - Chinchilla lanigera (chinchilla)
    2.1.0. - Python regius (Royal python)
    2.0.2. - Pantherophis guttata guttata (Corn snake - Butter, Ghost, various Carolinas)
    1.0.0. - Lampropeltis getula californiae (Dot-Dash Cali King)
    0.0.1. - Grammostola rosea (Chile Rose)
    0.0.1. - Brachypelma smithi (Mexican Red Knee)
    0.1.0. - Aphonopelma bicoloratum (Mexican Blood Leg)
    0.0.6. - Archachatina marginata (Giant African Land snails)
    0.0.1. - Trachemys scripta elegans (Red Eared Slider)
    0.0.1. - Graptemys pseudogeographica (False Map turtle)
    0.0.1. - Pseudemys concinna (Eastern River Cooter)



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  3. #3
    KieraKai
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    i was one who had 'bad' delivery and i still completely trust byglady and will be returning to buy again without even a doubt to the gecko's care .

    E

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    src="http://i466.photobucket.com/albums/rr21/palomine68/royals/spider-1-1-1-1.jpg" border="0" alt="" />
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  4. #4
    lil_jo84
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    I also recieved geckos in the poor manner of RM special delivery and explained that i was concerned about how the geckos were handle in there box and were very cold. Unfortunately I missed a call from BYGlady so i think the situation was not explained to her fully, and therefore led to some very unpleasent words being said on other forum.

    Since this was my first situation with couriers i was also unaware that this was not typical method of delivering animals so.

    Since becoming aware of the situation BYGlady ahs been in touch with me personally and explained the matter to me and I am happy with her explaination, though I do hope she thinks twice about using the same company and delays any further sales until a proper courier can be established.

    This has in no way put me off doing further dealing with BYG as the geckos are stunning and once they fully settle after their ordeal of being transported I hope to get photos up so you can see the wanderful new additions to my collection.

    BYG has kept in good contact with me during the whole sale process from letting me know that my geckos were on hold to when they were being delivered, and checking that they had arrived (unfortunately as mentioned before i missed her call).

    Hope this doesn't put people off future dealings with BYG... I know I haven't

    Jo
    There come's a time in your life...
    When you realise who matters,who never did     and who always will
    So don't worry about the people from the past because...
    There was a reason they didn't make it to the future






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  5. #5
    ko0chie
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    Ok i have seen the original post from another site (link wont work) and am aware of the full story. I am one of those who believe it is the responsibility of the seller to ensure shipment. If you had to change couriers you should have ensured that everything had gone smoothly and that they could be a viable option after the first shipment. If there had (and it sounds as if there were) problems with the 'new' courier you should have ceased to use them and looked else where.

    It seems as if you were unaware of what was actually going on as far as couriers were concerned. I would argue that it is your duty as the seller to ensure you know exactly what is going on. Don't take it for granted that a source is 'reliable'.

    If you had seen the state in which the animals arrived you'd be appalled. I was surprised there were no D.O.A! I sincerely hope that you resolve this matter asap and ensure that it does not happen again. It is bad business practice and bad publicity all round.
    Last edited by ko0chie; 30-01-09 at 12:07 AM.
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  6. #6
    dean-a-cfc-1
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    that link dont work
    what ive got

    1.0.0 bearded dragon - spike
    0.1.0 carolina het coral snow stripe - kellogs
    1.1.0 leopard geckos - posh and becks
    1.0.0 zebra finch - un-named
    1.0.0 lop eared rabbit - dylan
    0.1.0 cross breed dog - lassie
    0.0.30 assorted tropical fish - to many to name

    wish list
    more corns
    female bearded dragon
    more leopard gecko's
    royal pythons
    cresties


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  7. #7
    paulcoyle
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    its cause its a link to another forum dean. it wasn't me but i'm certain thats why it doesn't work now.


    Whatever happened to reptile taxis, delivering yourself, or meeting up half way at a crappy service station eh
    Last edited by paulcoyle; 30-01-09 at 12:05 AM.
    1.0 Burmese Python
    1.0 Reticulated Python
    1.2 Jungle Carpet Python (2 high yellow)
    0.1 50 % Jungle Jaguar Carpet Python
    1.2 Childrens Python
    1.1 Grey Banded Kingsnakes (Both Blairs Phase)
    1.0 Brazillian Rainbow Boa
    0.2 Common Boa
    1.0 Tokay Geckos
    1.1 Chinese Cave Geckos
    0.2 Leopard Geckos
    0.1 Crested Gecko
    0.1 Bearded Dragon (Citrus x Sandfire)
    1.0 Sudanese Uromastyx
    1.1 Veiled Chameleon
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  8. #8
    Mark
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    reason way likes dont work cos its against the rules to post links to other forums didnt u read the rules LOL

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